Terms of Service - EighteenDoll

Welcome to EighteenDoll. These Terms of Service (“Terms”) govern your access to and use of the EighteenDoll website, products, and services.

This website is operated by LUOPO HILL TECH LIMITED. Throughout the site, the terms “EighteenDoll,” “we,” “us,” and “our” refer to LUOPO HILL TECH LIMITED and its website, products, and services.

By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this website or purchase from us.

1. Eligibility

This website and its products are intended only for adults who are at least 18 years old, or the age of legal majority in their jurisdiction, whichever is higher.

By using this website, you represent and warrant that:

You are legally permitted to access this website and purchase adult products in your jurisdiction.
You are at least 18 years old, or the age of legal majority in your jurisdiction, whichever is higher.
You will use this website and our products only in compliance with applicable laws and regulations.

We reserve the right to refuse service, restrict access, or cancel any order if we reasonably believe these requirements are not satisfied.

2. Products and Services

EighteenDoll offers realistic dolls, accessories, and related products for adult customers.

We make reasonable efforts to ensure that product descriptions, images, measurements, specifications, prices, and other information displayed on the website are accurate. However:

Product colors and appearance may vary due to screen settings, lighting, photography, or manufacturer updates.
Measurements, weight, and specifications may have minor variations.
Some products may be made to order, customized, or updated by the manufacturer without prior notice.

We reserve the right to modify, suspend, discontinue, or limit the availability of any product, service, content, or feature at any time without prior notice.

3. Orders

All orders placed through the website are subject to our review, acceptance, and product availability.

After you place an order, you may receive an order confirmation email. This email confirms receipt of your order request only and does not constitute final acceptance of the order.

We reserve the right, at our discretion, to:

Refuse or cancel any order
Limit quantities purchased per person, household, or order
Request additional information or verification before accepting or processing an order
Cancel orders affected by pricing errors, product unavailability, suspected fraud, payment issues, shipping restrictions, or compliance concerns

If an order is canceled after payment has been received, we will process any applicable refund in accordance with these Terms and our internal review of the order status.

4. Pricing and Product Information

All prices displayed on the website are subject to change without notice.

We make reasonable efforts to avoid errors in pricing and product information. However, errors may occasionally occur. If we discover an error relating to a product you ordered, we reserve the right to correct the error and either:

Contact you for further instructions, or
Cancel the order and issue an appropriate refund if payment has already been made

Unless expressly stated otherwise on the website, prices do not necessarily include customs duties, import taxes, local handling fees, or other destination-country charges.

5. Payment

We accept payment methods made available on the website at the time of checkout.

By submitting payment information, you represent and warrant that:

You are authorized to use the selected payment method
The payment information you provide is accurate and complete
The transaction will not violate any applicable law or card network rule

If payment is declined, delayed, flagged for review, reversed, or otherwise cannot be completed, we may suspend or cancel the order until the issue is resolved.

We reserve the right to take reasonable anti-fraud and verification measures before processing an order.

6. Shipping and Delivery

We ship to multiple international destinations. Shipping availability, shipping methods, and estimated delivery times may vary depending on the product, destination, carrier, customs procedures, and other operational conditions.

Any delivery time provided on the website, in email, or in customer communications is an estimate only and is not guaranteed.

Delays may occur due to factors including:

Manufacturing lead times
Product customization
Carrier delays
Customs inspection or clearance
Weather, logistics disruptions, or force majeure events
Local legal or regulatory requirements

Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed delivery, additional charges, or losses caused by inaccurate or incomplete shipping details provided by the customer.

7. Customs, Import, and Local Compliance

For international orders, customs duties, import taxes, local fees, inspections, restrictions, or other legal requirements may apply depending on the destination.

The customer is solely responsible for:

Understanding whether the product is lawful to import, possess, and use in their jurisdiction
Complying with applicable local laws, regulations, and customs requirements
Paying any applicable duties, taxes, fees, or charges unless expressly stated otherwise on the website
Providing any information or documentation reasonably required for shipping or customs purposes

We are not responsible for delays, seizures, confiscation, refusal of entry, destruction, return, fines, or other losses arising from customs action, local law, or the customer’s failure to comply with local requirements.

8. Cancellations

Because many of our products are made to order, specially sourced, or customized, cancellation requests may not always be possible once processing has begun.

If you wish to cancel an order, you must contact us as soon as possible at support@eighteendoll.com.

If we accept a cancellation request, any refund will depend on factors including:

Whether production has started
Whether the product has been customized or specially arranged
Whether shipping or handling costs have already been incurred
Whether payment processing fees or other non-recoverable costs apply

We reserve the right to deduct reasonable non-recoverable costs where permitted by applicable law.

9. Returns, Refunds, and Exchanges

Due to the intimate, personal, and hygiene-sensitive nature of our products, returns, refunds, and exchanges are subject to strict conditions.

Except where required by applicable law, we do not accept returns, exchanges, or refunds for reasons such as:

Change of mind
Personal preference
Subjective dissatisfaction
Minor differences in appearance, color, weight, or dimensions that are within normal manufacturing variation
Issues caused by misuse, improper handling, modification, or improper storage after delivery

If you receive a product that is materially damaged, defective, or incorrect, you must contact us within a reasonable time after delivery and provide:

Your order number
A description of the issue
Clear photos and, where reasonably requested, videos showing the product, packaging, and shipping label

After review, and subject to applicable law, we may offer an appropriate remedy at our discretion, including:

Replacement parts
Repair guidance
Exchange
Partial refund
Full refund
Another reasonable solution

No return may be made without our prior written authorization.

If a return is authorized, the item must be returned in the condition required by our return instructions. Unauthorized, used, altered, or damaged returns may be rejected to the extent permitted by applicable law.

10. Customer Responsibilities

You agree that you will:

Provide true, accurate, current, and complete information when placing an order or contacting us
Use the website only for lawful purposes
Ensure that your use of the website and any purchased product complies with applicable law
Keep your account credentials secure, if you create an account
Promptly notify us if you believe your account or order information has been used without authorization

You are solely responsible for any misuse of the website or products purchased through the website.

11. Prohibited Uses

You may not use the website or its content:

For any unlawful purpose
To violate any applicable law or regulation
To infringe the rights of EighteenDoll or any third party
To upload, distribute, or transmit viruses, malware, spam, or harmful code
To attempt unauthorized access to the website, its servers, or related systems
To interfere with the security, performance, or functionality of the website
To engage in fraudulent, abusive, deceptive, or harmful conduct

We reserve the right to suspend or terminate access to the website or cancel orders if we believe a user has violated these Terms.

12. Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, page layouts, and design elements, is owned by or licensed to EighteenDoll or its respective rights holders and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, display, transmit, create derivative works from, or otherwise use any content from this website without our prior written permission, except as permitted by law.

13. Website Availability and Accuracy

We make reasonable efforts to keep the website available and the content current. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update or change information on the website at any time without prior notice.

The content on this website is provided for general informational and commercial purposes only and should not be relied upon as the sole basis for making decisions without further review.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and all products and services provided through it are offered on an “as is” and “as available” basis.

Except where required by applicable law, we make no representation or warranty, express or implied, regarding:

The uninterrupted or error-free operation of the website
The completeness, accuracy, or reliability of website content
The compatibility of the website with any device, browser, or system
The merchantability, fitness for a particular purpose, or non-infringement of products or services

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, LUOPO HILL TECH LIMITED, EighteenDoll, and their directors, officers, employees, affiliates, contractors, agents, licensors, service providers, and suppliers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

Your use of or inability to use the website
Any purchase, attempted purchase, or use of any product
Shipping delays, customs issues, delivery failures, or carrier actions
Errors, omissions, interruptions, data loss, or technical failures
Any act or omission of third-party service providers, payment processors, carriers, or manufacturers

To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to a specific order shall not exceed the amount actually paid by you for that order.

Nothing in these Terms limits liability to the extent such liability cannot lawfully be limited or excluded.

16. Indemnification

You agree to indemnify, defend, and hold harmless LUOPO HILL TECH LIMITED, EighteenDoll, and their affiliates, officers, directors, employees, agents, contractors, and service providers from and against any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising out of or related to:

Your breach of these Terms
Your misuse of the website
Your violation of any law or the rights of a third party
Any false, inaccurate, or misleading information provided by you

17. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

18. Third-Party Services and Links

The website may include third-party services, tools, payment providers, shipping providers, or links to third-party websites.

We do not control and are not responsible for the content, policies, practices, availability, or performance of third-party services or websites.

Your use of any third-party service or website is at your own risk and may be subject to separate terms and policies.

19. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time by posting the revised version on this page.

Any changes will become effective when posted unless otherwise stated.

It is your responsibility to review this page periodically. Your continued use of the website after any revised Terms are posted constitutes your acceptance of those changes.

20. Governing Law, Jurisdiction, and Consumer Rights

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any transaction with us shall be governed by and construed in accordance with the laws of Hong Kong.

To the extent permitted by applicable law, the courts of Hong Kong shall have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms, the website, or any transaction with us.

Nothing in these Terms excludes, restricts, or limits any mandatory rights or remedies that may apply to consumers under the laws of their local jurisdiction and that cannot lawfully be excluded or limited by contract.

We intend to operate this website and our business in compliance with applicable laws and regulations, including applicable laws of Hong Kong and, where relevant, applicable United States federal, state, and local laws.

21. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.

22. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Any waiver must be in writing and signed by an authorized representative of LUOPO HILL TECH LIMITED.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies or notices posted on the website, constitute the entire agreement between you and us regarding your use of the website and your purchase of products from us, except where applicable law requires otherwise.