Yes, EighteenDoll is a legitimate online store. EighteenDoll is operated by LUOPO HILL TECH LIMITED, a company registered in Hong Kong. We provide pre-sales and after-sales support to customers in multiple international markets. We also work with many well-known doll brands, such as WM, IRONTECH, and SE. View our doll brand authorization certificate here.

EighteenDoll offers a wide selection of realistic dolls from trusted brands. We provide clear product information, discreet packaging, worldwide shipping, and responsive customer support before and after your order. We also cooperate with well-known doll brands such as WM, IRONTECH, and SE. View our doll brand authorization certificate here.

Our products can be shipped to many destinations, but local laws, import rules, and customs requirements may vary by country or region.

Most orders are shipped smoothly. If you are unsure about your destination, please contact us before ordering and we will be happy to help check the likely customs situation.

If anything needs to be confirmed after your order is placed, we will also contact you proactively.

View shipping details here.

The order process is simple, and our team will assist you if needed.

• Choose your doll and options, then complete payment using one of our available payment methods.
• For most made-to-order dolls, production begins after payment.
• Most TPE dolls take about 1–2 weeks to produce, while silicone dolls usually take 2–5 weeks.
• For in-stock dolls, no production time is required because they are already available for shipment.
• Confirmation photos may be provided before shipment when applicable.
• After shipment, delivery time depends on the destination and whether the item is made to order or in stock. Please refer to our shipping page for estimated delivery time.

If anything needs to be confirmed after you place the order, we will contact you proactively.

View payment methods or view shipping details.

We offer free worldwide shipping on most standard doll orders. Extra charges may apply only for remote areas, islands, or special delivery zones. If any additional shipping fee is needed for your address, we will let you know clearly before shipment. View full shipping details here.

Most realistic dolls on our site are made from silicone or TPE, usually with an internal metal skeleton for support and posing. Silicone dolls are generally more detailed and easier to clean, while TPE dolls are usually softer and more budget-friendly. Material feel, firmness, and maintenance needs may vary by brand and model.

Yes, please contact us as soon as possible if you need to change or cancel your order. We will do our best to help before production or shipment moves too far forward.

• Within 4 hours: 90% refund
• Within 8 hours: 80% refund
• Within 24 hours: 70% refund
• After 24 hours: custom orders cannot be canceled

In-stock orders cannot be canceled after shipment. View full cancellation and refund policy here.

In many destinations, customers generally do not need to pay customs duties.

Customs policies may vary depending on the destination country, shipping route, and local regulations. In many cases, customers do not usually need to pay additional customs charges, but this is not guaranteed.

• United States: Customers generally do not need to pay import taxes or customs fees.
• Europe: Countries where customs duties are generally not required include the United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.
• Asia: Countries or regions where customs duties are generally not required include Japan, Taiwan, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, UAE, and Cambodia.
• Other destinations: For customers in Canada, Norway, Australia, South Africa, and certain other countries, we may help share up to 50% of the duty fees, up to a maximum of $150 USD, depending on the situation.

If you are unsure about your country, please contact us before ordering and we will be happy to help.

View shipping details here.

Delivery time depends on whether you order a made-to-order doll or an in-stock item.

• Most made-to-order TPE dolls take about 1–2 weeks to produce, while silicone dolls usually take 2–5 weeks.
• After shipment, delivery to most standard destinations usually takes about 7–12 business days.
• In-stock dolls do not require production time because they are already prepared for shipment.
• In most cases, delivery for in-stock dolls takes about 2–7 business days after shipment, depending on the destination and local carrier.
• In-stock dolls cannot be customized.

If anything needs to be confirmed after you place the order, we will contact you proactively.

View shipping details or shop in-stock dolls here.

Neither material is always better — the right choice depends on your needs. TPE dolls are usually softer and more budget-friendly, while silicone dolls are generally more detailed, easier to clean, and more durable. If you prefer a softer feel and a lower price, TPE may be a better option. If you want a more premium finish, easier maintenance, and longer-lasting performance, silicone may be the better choice. You can also visit our blog page to learn more about the differences between TPE and silicone dolls. If you are still unsure, please feel free to contact us and we will be happy to help.

Different people choose a sex doll for different reasons. Some customers value companionship, some focus on appearance and collection, and others simply want a more private and personalized experience. The most important thing is choosing a doll that matches your preferences, budget, and intended use. You can also visit our blog page to learn more before making your decision. If you are not sure which type is right for you, please feel free to contact us and we will be happy to help.

Using a sex doll properly can help keep it in better condition for longer.

Before use, make sure the doll is clean and handled carefully. We recommend using water-based lubricant only and avoiding sharp objects or excessive force.

After use, clean and dry the doll thoroughly, then store it in a cool, dry place away from direct sunlight and dark-colored clothing. You can also visit our blog page to learn more about doll care and maintenance.

If you have any questions, please feel free to contact us and we will be happy to help.