Privacy Policy

EighteenDoll respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.

This website is operated by LUOPO HILL TECH LIMITED. In this Privacy Policy, “EighteenDoll,” “we,” “us,” and “our” refer to LUOPO HILL TECH LIMITED and its website, products, and services.

By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

EighteenDoll is operated by LUOPO HILL TECH LIMITED.

Email: support@eighteendoll.com
Phone: +1 (509) 428-5531
WhatsApp: +1 (509) 428-5531

Hong Kong Office:
Unit 89, 3/F, Yau Lee Centre, 45 Hoi Yuen Road,
Kwun Tong, Hong Kong

U.S. Address:
2108 N St, Suite N #112, Sacramento, CA 95816, USA

2. The Information We Collect

We may collect personal information that you provide directly to us, that is collected automatically when you use the website, and that we receive from third parties involved in providing our services.

Information you provide directly

We may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details, if you create an account
  • Order details, including products purchased and customization-related information
  • Communications you send to us through email, website forms, live chat, social media, WhatsApp, or other channels
  • Any other information you choose to provide when contacting us or placing an order

Payment information

If you make a purchase, payment-related information may be collected and processed by third-party payment service providers. We may receive limited transaction details, such as payment status, payment method type, billing name, and other information necessary to process or support your order. We do not promise to store or process full payment card details ourselves except as necessary and permitted by applicable law.

Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring pages
  • Pages viewed
  • Date and time of access
  • Session activity and website interaction information
  • Cookie identifiers and similar online identifiers

3. How We Collect Information

We collect personal information in several ways, including when you:

  • Visit or browse our website
  • Create an account
  • Place an order
  • Fill in a form
  • Contact us for support
  • Subscribe to marketing or updates
  • Communicate with us through email, social media, messaging platforms, or other channels
  • Interact with cookies and similar technologies on our website
  • Use services provided through our payment, shipping, hosting, analytics, or other service providers

4. How We Use Your Information

We may use your personal information for purposes including:

  • Providing and operating the website
  • Processing and fulfilling orders
  • Verifying payments and preventing fraud
  • Arranging shipping, delivery, and after-sales support
  • Communicating with you about your order, account, inquiries, or requests
  • Customizing and improving our products, website, and customer experience
  • Maintaining website security and preventing abuse
  • Conducting analytics, troubleshooting, and performance monitoring
  • Sending marketing or promotional messages, where permitted by applicable law
  • Complying with legal, tax, accounting, regulatory, or compliance obligations
  • Protecting our rights, customers, business operations, and systems

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website and to improve performance and user experience.

These technologies may be used for purposes such as:

  • Keeping the website functioning properly
  • Remembering preferences or settings
  • Measuring website traffic and usage
  • Understanding how visitors interact with the website
  • Supporting security and fraud prevention
  • Supporting advertising, remarketing, or promotional activities, where applicable

You may be able to control cookies through your browser settings or other available tools. However, disabling certain cookies may affect website functionality.

6. How We Share Information

We do not share personal information more broadly than reasonably necessary for the purposes described in this Privacy Policy.

We may share personal information with:

  • Payment processors and payment service providers
  • Shipping carriers, logistics providers, customs brokers, and fulfillment partners
  • Website hosting providers, cloud service providers, IT service providers, and security providers
  • Customer support tools, communication providers, and email service providers
  • Analytics, advertising, and marketing service providers, where applicable
  • Professional advisers, including legal, compliance, tax, audit, and accounting advisers
  • Government authorities, regulators, law enforcement, courts, or other third parties where required by law, legal process, or to protect rights and safety
  • Successors, purchasers, investors, or counterparties in connection with a merger, acquisition, restructuring, financing, asset sale, or similar business transaction

7. International Transfers

Because we operate internationally, your personal information may be processed, transferred to, or stored in jurisdictions outside your country or region of residence, including Hong Kong, the United States, and other jurisdictions where we or our service providers operate.

By using the website or providing your information, you understand that your personal information may be transferred across borders, subject to applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide products and services
  • Maintain customer records
  • Handle returns, disputes, and customer support
  • Comply with legal, accounting, tax, and regulatory obligations
  • Enforce our terms and protect our legitimate business interests

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, system, transmission method, or storage method can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information in certain circumstances
  • Object to or request restriction of certain processing in certain circumstances
  • Request a copy of certain personal information you have provided, where applicable
  • Withdraw consent, where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other rights available under applicable law

These rights are not absolute and may be subject to verification, legal exceptions, and legitimate business, contractual, tax, fraud prevention, recordkeeping, or compliance needs.

To make a privacy-related request, please contact us at support@eighteendoll.com. We may need to verify your identity before processing your request.

If you no longer wish to receive marketing emails from us, you may use the unsubscribe link in the email, where available, or contact us directly.

11. Adult-Only Website

This website and our products are intended only for adults. We do not knowingly collect personal information from anyone under the age of 18, or the age of legal majority in their jurisdiction, whichever is higher.

If we become aware that we have collected personal information from a person who does not meet this requirement, we may delete that information as appropriate and take steps to restrict access.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, services, tools, payment providers, or social media platforms. We do not control and are not responsible for the privacy practices, content, or security of third parties.

Your interactions with third-party services are governed by their own terms and privacy policies.

13. Account and Communication Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for restricting access to your devices.

If you communicate with us by email, messaging platform, or social media, please avoid sending unnecessary sensitive personal information unless reasonably required for your request.

14. Legal Compliance and Protection of Rights

We may use or disclose personal information where we reasonably believe it is necessary to:

  • Comply with applicable law, regulation, legal process, or lawful request
  • Enforce our Terms of Service or other policies
  • Detect, investigate, prevent, or address fraud, abuse, security issues, or illegal activity
  • Protect the rights, property, safety, and legitimate interests of EighteenDoll, our customers, our service providers, or others

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy, to the extent permitted by applicable law.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

EighteenDoll
Operated by LUOPO HILL TECH LIMITED
Email: support@eighteendoll.com
Phone: +1 (509) 428-5531
WhatsApp: +1 (509) 428-5531

Hong Kong Office:
Unit 89, 3/F, Yau Lee Centre, 45 Hoi Yuen Road,
Kwun Tong, Hong Kong

U.S. Address:
2108 N St, Suite N #112, Sacramento, CA 95816, USA

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