Shipping Protection Service

🛡️ EighteenDoll Shipping Protection

Your Order, Our Responsibility — 100% Free

At EighteenDoll, we believe your trust deserves more than promises — it deserves protection.
That’s why we provide our exclusive in-house Shipping Protection Service, ensuring every order is covered
against loss, damage, or misdelivery during transit — at no additional cost to you.

✅ What’s Covered?

With Shipping Protection, you’ll receive compensation or a replacement for the situations below:

Lost Shipments
Domestic: Not delivered within 30 days
International: Not delivered within 60 days
Marked as “Delivered” but not received? You’re covered with valid proof.
Damaged Packages
If your item arrives damaged, we’ll replace it or offer a refund (up to the full purchase price).
Courier Misdelivery
If the courier delivers your order to the wrong location due to their error.
Unforeseen Events (Force Majeure)
Including severe weather, natural disasters, or transport accidents — reviewed individually by our support team.

📦 How to File a Claim

Contact Us
Email: support@eighteendoll.com
Or use the live chat on our website.
Provide
Order number
Description of the issue (loss, damage, etc.)
Supporting evidence (tracking info, photos, etc.)
Claim Deadlines
Lost shipments: within 90 days of the order date
“Delivered” but not received: within 7 days of the delivery scan
Damage claims: within 7 days of receipt
Courier error: report as soon as discovered

⚠️ Please Note

Double-check your shipping details before completing your order.
Inspect your package upon arrival and contact us immediately if something seems wrong.
Our support team will review each case carefully and provide a fair, prompt resolution.